At Gems Galaxy, we understand that sometimes plans change and you may need to cancel or return your order. We strive to make the process as seamless as possible and offer the following cancellation and refund policy for your convenience.
Cancellations:
- If you need to cancel your order, please contact us as soon as possible. We will make every effort to cancel your order if it has not yet shipped.
- If the order has already been shipped, you will need to follow our return policy (outlined below) in order to receive a refund.
Returns:
- If you are not satisfied with your purchase, you may return the item(s) within 7 days of receipt for a full refund or exchange.
- All items must be returned in their original, unworn condition with all tags and packaging intact.
- Return shipping costs are the responsibility of the customer, unless the item is defective or we made a mistake with your order.
- Once we receive your return, we will process your refund or exchange within 7 business days.
Refunds:
- Refunds will be issued in the same form of payment as the original purchase.
- If your order was paid for with a gift card, the refund will be issued in the form of a new gift card.
- Any shipping costs are non-refundable.
Exchanges:
- If you would like to exchange your item for a different product, please contact us to confirm availability.
- You will be responsible for the cost of return shipping and any additional shipping costs for the new item.
We reserve the right to refuse any returns or exchanges that do not meet the above criteria. If you have any questions or concerns about our cancellation and refund policy, please contact us at support@gemsgalaxy.com.